DigiTathya Technologies Pvt Ltd ("DigiTathya Technologies Pvt Ltd", "we", "our", "us") provides QR-based product authentication, anti-counterfeiting solutions, warranty registration, and business intelligence services through our website www.digitathya.com. This Refund Policy outlines refund terms for services purchased or accessed through our website platform.

1. Scope and Applicability

This Refund Policy applies to:

• B2B dashboard services and API subscriptions
• Enterprise anti-counterfeiting solutions
• Business analytics and reporting tools
• Professional services and consultations
• Website-based warranty and certification services
• Custom integration and development services

2. Service Categories and Refund Terms

A. Free Core Services (No Refunds Required)

• Basic product information and company details
• General inquiries and sales consultations
• Demo access and trial evaluations
• Standard customer support and documentation
• Basic website functionality and content access

B. Subscription-Based Services

Custom Enterprise Plans:

• Refund terms negotiated in individual service agreements
• Typically 60-90 days implementation and satisfaction guarantee
• Performance benchmarks and SLA requirements applicable
• Milestone-based refunds for project-based implementations

C. Professional Services

Consulting and Implementation:

• No refund after successful project delivery and client acceptance
• Change requests may affect refund eligibility

Training and Support:

• Full refund if training not delivered as scheduled
• No refund for completed training sessions
• Rescheduling allowed without penalty (subject to availability)
• Materials and documentation provided remain non-refundable

3. Payment Processing and Transaction Refunds

A. Payment Gateway Transactions

Successful Transactions:

• Service fees: Non-refundable once services are activated
• Processing charges: Non-refundable (typically 2-3% of transaction value)
• Setup and onboarding fees: Non-refundable after service initialization
• License fees: Subject to specific license agreement terms

Failed or Incorrect Transactions:

• Full refund for failed payment transactions within 24-48 hours
• Incorrect amount charges: Full difference refunded within 7 business days
• Duplicate payments: Excess amount refunded within 3-5 business days
• Currency conversion errors: Corrected within 5-7 business days

B. International Payments

• Foreign exchange fluctuations not grounds for refunds
• International transaction fees are non-refundable
• Refunds processed in original payment currency when possible
• Additional processing time may apply for international refunds (7-14 days)

4. Digital Services and Data Analytics

A. API and Integration Services

• Setup and configuration fees: Non-refundable after successful integration
• Usage-based charges: Refunds only for system errors causing incorrect billing
• Data storage and bandwidth: Non-refundable for consumed resources
• Technical support included in subscription: Non-refundable

B. Business Intelligence and Reporting

• Historical data access: Non-refundable once provided
• Custom report generation: Non-refundable after delivery
• Dashboard configuration: Non-refundable after setup completion
• Real-time analytics: Prorated refunds for extended service outages (>48 hours)

5. Refund Process and Timeline

A. Standard Refund Process

1. Submit refund request via email to info@digitathya.com
2. Include order/invoice number and detailed reason for refund
3. Provide supporting documentation if applicable
4. Refund review completed within 7-10 business days
5. Approved refunds processed within 10-15 business days

B. Required Documentation

• Original purchase invoice or payment confirmation
• Service usage logs (if applicable)
• Detailed explanation of refund reason
• Screenshots or evidence of service issues (if technical problems)
• Signed refund request form for enterprise services

C. Refund Methods

• Original payment method (credit card, bank transfer, UPI)
• Bank transfer for large amounts or failed original method
• Digital wallets where originally used and still active
• Cheque payment as last resort (additional processing time applies)

6. Refund Exclusions and Limitations

A. Service Limitations

• Website functionality issues due to browser compatibility
• Internet connectivity problems affecting service access
• Third-party integration failures beyond our control
• Force majeure events affecting service delivery

B. User Violations

• Terms of Service or Acceptable Use Policy violations
• Fraudulent activities or misuse of services
• Abuse of trial periods or promotional offers
• Unauthorized sharing of access credentials or services

C. Technical Exclusions

• Custom development work: Non-refundable after code delivery
• Data migration services: Non-refundable after successful completion
• Training materials and documentation: Non-refundable once provided
• White-label or branding customizations: Non-refundable after delivery

7. Enterprise and Custom Solutions

A. Implementation Services

• Project-based refunds tied to milestone completion
• Performance guarantees specified in individual contracts
• Service Level Agreement (SLA) breach remedies
• Change management and scope modifications affect refund terms

B. Hardware and Integration Components

• Physical devices or hardware: Subject to manufacturer warranty terms
• Software licenses: Subject to third-party vendor refund policies
• Custom integrations: Non-refundable after successful deployment
• Maintenance and support contracts: Prorated refunds allowed

8. Subscription Management and Cancellation

A. Subscription Modifications

• Upgrade to higher tier: Immediate access, prorated billing adjustment
• Downgrade to lower tier: Takes effect at next billing cycle
• Service suspension: Temporary holds available for valid reasons
• Bulk licensing changes: Subject to minimum commitment requirements

B. Cancellation Terms

• Written notice required (email acceptable)
• Cancellation processing within 48-72 hours
• Data export provided for 30 days post-cancellation
• Reactivation possible within 90 days without setup fees

9. Promotional Offers and Discounts

A. Promotional Refunds

• Promotional pricing: Refunds based on actual amount paid
• Free trial extensions: No refunds applicable
• Bundle offers: Refunds calculated proportionally for each component
• Early bird discounts: Refund amount reflects discounted price paid

B. Loyalty and Rewards Programs

• Loyalty points: Non-refundable and non-transferable
• Cashback offers: Subject to program terms and conditions
• Referral bonuses: Non-refundable once earned and credited
• Volume discounts: May affect refund calculations

10. Quality Assurance and Service Guarantees

A. Service Level Commitments

• 99.5% uptime guarantee for critical services
• Response time commitments for support requests
• Data accuracy guarantees for analytics services
• Performance benchmarks for enterprise solutions

B. Remedy Options

• Service credits for SLA breaches
• Extended service periods for outages
• Complimentary consulting hours for implementation issues
• Priority support upgrade at no additional cost

11. Dispute Resolution and Appeals

A. Internal Review Process

• Initial review by customer success team
• Escalation to technical team for complex issues
• Management review for high-value disputes
• Final decision communicated within 15 business days

B. External Resolution

• Mediation through industry arbitration services
• Consumer protection authority complaints (if applicable)
• Legal remedies as per service agreement terms
• Jurisdiction: Courts in Mumbai, India

12. Data Protection and Privacy

A. Data Handling During Refunds

• Personal data retained as per Privacy Policy
• Business data returned or securely deleted upon request
• Audit trails maintained for refund transactions
• Confidentiality maintained throughout refund process

B. International Data Transfer

• Cross-border refund data handled per applicable privacy laws
• Adequate safeguards for international data processing
• User rights respected regardless of geographic location
• Compliance with GDPR, DPDP Act 2023, and other regulations

13. Communication and Updates

A. Refund Status Communication

• Automated acknowledgment of refund requests
• Regular updates during review process
• Final decision notification with detailed explanation
• Post-refund follow-up for service improvement

B. Policy Updates

• Changes communicated 30 days in advance
• Grandfathering provisions for existing subscriptions
• Clear explanation of how changes affect existing users
• Opt-out options provided where legally required

14. Contact Information and Support

A. Refund Requests and Inquiries

Email: info@digitathya.com

Subject Line: Refund Request - [Your Order/Invoice Number]

Response Time: Within 7 working days

B. Grievance Resolution

DigiTathya Technologies Pvt Ltd

Email: info@digitathya.com

C. Business Hours

• Customer Support: Monday to Friday, 9:00 AM to 6:00 PM IST
• Emergency Technical Support: 24/7 for enterprise clients
• Refund Processing Team: Monday to Friday, 10:00 AM to 5:00 PM IST

15. Legal and Regulatory Compliance

A. Applicable Laws

• Consumer Protection Act, 2019 (India)
• Information Technology Act, 2000 and associated rules
• Digital Personal Data Protection Act, 2023
• Foreign Exchange Management Act (FEMA) for international transactions

B. Tax Implications

• Applicable taxes included in refund calculations
• TDS (Tax Deducted at Source) applicable as per Indian tax laws
• GST refund processing as per prevailing regulations
• International tax treaty benefits applied where applicable